Comhairle nan Eilean Siar
Customer Services
Stornoway Town Hall Access Point
Have you visited our service access point located withint Stornoway Town Hall?
Trained staff can help you with enquiries regarding council tax, benefits and wide range of other public services. You can pay your comhairle accounts for childcare, council tax, housing rent, Faire, home care, business rates and licensing matters.
Other services provided include validation of National Entitlement Card applications and facilitating interviews for new passport applications (now a legal requirement).
Customer Service Strategy
The opening (February 2009) of our Stornoway service access point was the first public demonstration of the comhairle’s delivery of its Customer Service Strategy (PDF, 450K) which was adopted in September 2008.
The strategy is being delivered as part of the Scottish Government’s ‘Customer First’ initiative which was developed in partnership with all 32 Scottish local authorities with the intention of delivering ‘first time right’ public services by redesigning internal processes to meet customer need.
We have recently published our Customer Care Standards. These standards are a demonstrable commitment by Comhairle nan Eilean Siar regarding what you, as a customer, should expect from us.
Contact Us
Customer Service Access Point
Comhairle nan Eilean Siar
Stornoway Town Hall
Point Street
Stornoway
Isle of Lewis
HS1 2XF
Tel: 0845 600 2772
